My case is not the most difficult case but there were some difficulties that I could not handle by myself. The best part is that he handled my question really quickly and suggested the best possible cases.
I was very thankful for answering my urgent questions even after the business hour where he could've just ignored or avoided. Good heart and good customer service.
The best part was that he answered all my questions and gave me the best legal advice in "my language" where I was able to understand what he was saying completely.